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Frequently Asked Questions
Contact Us : Shipping : Returns : FAQ's : Safe Shopping Guarantee : Privacy
Is it safe to use my credit card on your site?
Is it safe to use my debit card online?
What is the status of my order?
I want to return my purchase! What do I do?
How long will it be before I receive my order?
What forms of payment do you accept?
How do I order items and pay by cheque?
Do you ship to addresses outside the United Kingdom?
Do you ship to PO boxes or Military APO/FPO addresses?
What do you charge for shipping an order?
What are the shipping charges for returning an order?
When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
Do you do back orders?
Do you have a catalogue?
What are cookies? Do I need to enable cookies on my browser to shop at FunSwimShop?
Does FunSwimShop have an outlet shop?
What is PayPal?
How do I sign up for PayPal?
How do I use a PayPal payment option on FunSwimShop?
What do I do if I have questions about my PayPal account?
Q: Is it safe to use my credit card on your site?
A: Shopping at FunSwimShop is safe. The FunSwimShop Safe Shopping Guarantee backs every credit card purchase you make at FunSwimShop, and our site is protected by SSL encryption technology.
Q: Is it safe to use my debit card online?
A: Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account.
Q: What is the status of my order?
A: We will send you an email advising the status of your order. You can check this at any time by sending an email to office@funswimshop.com or calling 740-3469-386.
Q: I want to return my purchase! What do I do?
A: If you are not 100% satisfied, you can return it for a full refund within 21 days of purchase. Returns must be unworn, in the state you received them and in the original packaging. Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment, this may take up to 10 working days to clear.
Click here to make a return
Q: How long will it be before I receive my order?
A: We make every effort to ensure you receive your order within 4 to 7 business days.
Click here for full delivery information
Q: What forms of payment do you accept?
A: We currently accept the following forms of payment on all orders:
Online:
- Credit Card (Visa, Mastercard)
- PayPal (Visa, Visa Delta, Mastercard, Maestro, Switch, Solo, American Express)
Telephone: 740-3469-386
- Credit Crd (Visa, Mastercard, American Express)
Q: How do I order items and pay by check?
A: Please call us on 740-3469-386 and we can arrange this for you.
Q: Do you ship to addresses outside the Uinted States?
A: We currently ship to the United States only (excluding Alaska & Hawaii). For orders outside of the USA please visit www.funswimshop.co.uk.
Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: At present, we are unable to fulfill shipments to P.O. boxes, APO or FPO addresses.
Q: What do you charge for shipping an order?
A: Shipping is FREE for orders over $49.00. Orders under $49.00 are charged a flat rate of $5.99. All orders are shipped standard delivery via USPS to a destination within the United States.
Q: What are the shipping charges for returning an order?
A: If you return something due to it not fitting or being suitable, you will need to pay the postage costs to return it to us, we will refund up to $5 carriage.
Click here for full returns information
Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please call us on 740-3469-386 and we will assist you further.
Q: Do you do back orders?
A: FunSwimShop does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item.
Q: Do you have a catalogue?
A: Currently, we have a 'virtual' catalogue. Our entire product line is online, we do not have a physical catalogue.
Q: What are cookies? Do I need to enable cookies on my browser to shop at FunSwimShop?
A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features at FunSwimShop.
Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your FunSwimShop account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "My Account" link at the top of the page. Then locate the "Logout" link at the top right, and click on it.
Click here for more information about how FunSwimShop uses cookies
Q: Does FunSwimShop have an outlet shop?
A: No, we currently do not have any outlet shops.
Q: What is PayPal?
A: PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.
Q: How do I sign up for PayPal?
A: You can sign up for a PayPal account by going to www.paypal.com.
Q: How do I use a Paypal payment option on FunSwimShop?
A: Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the FunSwimShop web site.
Q: What do I do if I have questions about my PayPal account?
A: Please visit www.paypal.com for support and additional information.
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