Placing an order with us is safe, straightforward and simple. Here's how it works:

> How to order
> Delivery Rates
> International Orders
> Order Processing
> Security & Card Safety
> Complaints

How to Order
Ordering is easy and you can do it in four different ways:

Online:
HSBC: Visa, Visa Delta, Mastercard, Maestro, Switch, Solo
PayPal: Visa, Visa Delta, Mastercard, Maestro, Switch, Solo, American Express
Google: Visa, Visa Delta, Mastercard, Maestro, Switch, Solo, American Express

Telephone: 01753 251 024
Visa, Visa Delta, Mastercard, Maestro, Switch, Solo

Fax: 0845 458 1747
Visa, Visa Delta, Mastercard, Maestro, Switch, Solo

Post:
Please note that cheques must clear before orders can be shipped and should be denominated in Pounds Sterling, drawn on a UK bank and made payable to 'Seriously Fun Direct Ltd'. Please also remember to include postage and packaging otherwise there may be a delay in processing your order. For all the offline numbers and addresses you may need please check our contact details.

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Order Processing & Despatch
In stock orders are despatched from our warehouse on working days (excludes weekends & bank holidays), subject to stock availability and any security checks, via Royal Mail.

We despatch orders normally on regular working days throughout the festive season.

During times of peak seasonal demand (for example Valentine's Day, Father's Day, but especially Christmas) there may be a slight delay in the despatch of your order, so please check our homepage for details and allow extra time for delivery.

Please allow a couple of extra days delivery time for orders to Scottish Highlands & Islands or Northern Ireland.

Please note we cannot deliver orders to PO Box addresses.

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Delivery Rates
We offer a choice of the following services via Royal Mail for UK addresses:

UK Royal Mail 1st Class
(0-200g) £2.49  (200g-2kg) £3.99  (2kg-10kg) £7.99
- Orders will be despatched the next working day (excludes weekends & bank holidays)
- Please allow 5 working days for delivery from your order being placed

UK Royal Mail Special Delivery (Next Day*)
(0-200g) £4.99  (200g-2kg) £6.99  (2kg-10kg) £13.99
- Orders received before 12pm will be despatched the same working day (excludes weekends & bank holidays)
- Orders received after 12pm will be despatched the next working day (excludes weekends & bank holidays)
*Royal Mail Special delivery will deliver to 99% of UK addresses by the next day. This service is only available to orders weighing under 2kg.

Royal Mail Worldwide
(0-200g) £7.99  (200g-2kg) £12.99  (2kg-10kg) £29.99
- Despatched the next working day (excludes weekends & bank holidays)

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Security & Credit Card Safety
Your safety is guaranteed because funswimshop.com uses the latest security measures to protect your details when you shop with us. We use 128-bit SSL Software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction.

After you click on the "Proceed to Checkout" button, secure pages are indicated by: the web address changing from "http://" to "https://"; and a "padlock" symbol (or key) in the bottom right-hand status bar of your web browser. In the unlikely event of unauthorised use of your credit or debit card for a purchase at funswimshop.com, most banks and card issuers either cover all the charges or may limit your liability to just £50.00.

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International Orders
Please note that while we display the approximate US$ and Euro amounts for products featured on our website, when you pay with a credit card you will be charged in Pounds Sterling and your credit card will be debited in your own currency. The actual exchange rate used for the transaction (and thus the final amount in your local currency) will be determined by your credit card company. (Please also note that if you place a pre-order with us the exchange rate may vary significantly from the time you place the order to the time when we charge the transaction to your credit card.)

Postage Costs are fixed for international orders. For orders containing multiple products, you will only be charged the postage cost for one item.

All orders delivered to international addresses are usually delivered using Royal Mail. You can expect to receive your items within 7-14 working days after you have placed your order, depending on which country you are ordering from.

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Complaints
We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.

If you feel you have a complaint you wish to make please e-mail us at info@funswimshop.com or call our Customer Service team on 01753 251 024.

We have a simple but comprehensive returns and refunds policy which means that most queries can be resolved quickly and easily over the phone. For issues that cannot be resolved immediately we will respond within 24 hours either resolving your complaint or with an expected timescale for resolution of the issue.

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