Returns

If you are not completely satisfied with your purchase, simply return the item/s to us in their original condition within 21 days of receipt and we will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size/colour.

Return Item
Wrong size or don't like colour
New faulty items
Used failed items
Postal costs

Return Items 

STEP 1:  Email returns@funswimshop.co.uk with ALL the following information:

▪  Full name
▪  Email address
▪  Order number
▪  Reason for return
▪  Exchange or refund?

STEP 2:  Send the items you wish to return along with your order number to:

funswimshop.co.uk
Unit 4
Fairview Estate
Beech Rd
High Wycombe
Bucks
HP11 1XU

- We will happily refund or exchange any item purchased on funswimshop.com
- We make no charge for returns – there is no restocking fee
- IMPORTANT: Returned goods must be unused, in a saleable condition and in
  their original packaging with all labels still attached
- All returns must be accompanied by a completed email returns form
- We will credit the card we have on file for you this may take up to 10 working days
  to appear as cleared funds

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What do I do if an item doesn't fit or I don't like the colour?

Return it to us within 21 days - or the end of January in the case of unwanted Christmas presents. Just complete our returns procedure before sending us back the goods.

IMPORTANT: Returned goods must be unused, in a resalable condition in their original packaging with all labels etc still attached.

Once we receive the goods and completed returns form we will credit your card (this may take up to 10 working days to appear as cleared funds).

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What do I do if an item is faulty when it's delivered?

Just complete our returns procedure before sending us back the goods, stating what the fault is.

Once we receive the goods and completed returns form we will credit your card ( this may take up to 10 working days to appear as cleared funds)  for the goods and postage and despatch a replacement if requested.

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What do I do if an item fails once it's been used?

All goods supplied by funswimshop.com are from official sources and are covered by the normal manufacturers warranty. If an item has failed prematurely please follow our returns procedure giving us details of the product and fault. Certain products need to be returned to our suppliers, for inspection and possible repair, before a credit can be issued.

Due to health and safety regulations, we request all used clothing to be washed prior to returning back to us. Failure to do this will result in us having to send them back to you, as we will be unable to inspect these goods.

Just complete our returns procedure before sending us back the goods, stating what the fault is.

Once we receive the goods and completed returns form we will credit your card ( this may take up to 10 working days to appear as cleared funds)   for the goods and postage and despatch a replacement if requested.

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Who pays the postage on returned Items?

If you return something due to it not fitting or being suitable, you will need to pay the postage costs to return it to us, we will refund up to £5 carriage.

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Please note that returns are not able to be accepted in person at our head office address. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).