If you are not 100% satisfied with your purchase, simply return your purchase to us in it's original condition within 21 days and we will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for you.
STEP 1: send the items you wish to return along with yourorder numberto: FunSwimShop.com, Inc. 623 Buena Vista Blvd
Steubenville, OH 43952
STEP 2: email returns@funswimshop.comwithALLthe following information: ▪ Full name
▪ Email address
▪ Order number
▪ Reason for return
▪ Exchange or refund?
- We will happily refund or exchange any item purchased on funswimshop.com.
- We make no charge for returns – there is no restocking fee.
- IMPORTANT: Returned goods must be unused, in a saleable condition and in
their original packaging with all labels still attached.
- All returns must be accompanied by a completed email returns form.
- We will credit the card we have on file for you this may take up to 10 business days to clear.
What if it's the wrong size or I don't like the color?
Return it to us within 21 days - or the end of January in the case of unwanted Christmas presents. Just complete our returns procedure before sending us back the goods.
IMPORTANT: Returned goods must be unused, in a resalable condition in their original packaging with all labels etc still attached.
Once we receive the goods and completed returns form we will exchange the item or issue a refund (this may take up to 10 business days to clear).
Just complete our returns procedure before sending back the goods, stating what the fault is.
Once we receive the goods and completed returns form we will exchange the item or issue a refund (this may take up to 10 business days to clear). We will issue a refund for the return shipping fees up to a maximum of $10.
All goods supplied by funswimshop.com are from official sources and are covered by the normal manufacturers warranty. If an item has failed prematurely please follow our returns procedure giving us details of the product and fault. Certain products need to be returned to our suppliers, for inspection and possible repair, before a credit can be issued.
Due to health and safety regulations, we request all used clothing to be washed prior to returning back to us. Failure to do this will result in us having to send them back to you, as we will be unable to inspect these goods.
Just complete our returns procedure before sending back the goods, stating what the fault is.
Once we receive the goods and completed returns form we will exchange the item or issue a refund (this may take up to 10 business days to clear). We will issue a refund for the return shipping fees up to a maximum of $10.
If you return something due to it not fitting or being suitable, you will need to pay the shipping fees to return it to us. If an item is faulty we will issue a refund for the return shipping fess up to a maximum of $10.
Please note that returns are not able to be accepted in person at our office address. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery.
